This Privacy Statement and Consent explains how Mil & Co Auctions, owned and operated by CHD Aus Pty Ltd (ABN 24 668 663 465) (we, us, our), collects, uses, and discloses your personal information for the purposes set out in this document.
Personal information
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your:
- Name, date of birth, and gender;
- Contact details (such as email address, delivery address and phone number);
- Billing information (including payment details such as credit card information);
- Purchasing preferences and history;
- Information contained in any correspondence between you and us.
Providing information about another person
If you provide us with personal information about another individual, you confirm that you are authorised to do so and agree to inform that person that we have collected their information and direct them to this Privacy Statement and Consent.
Why we collect your personal information
We collect your personal information to provide services, including (but not limited to) online auctions and sales, customer support, delivery, and post-sale service.
We may also collect your personal information:
- To confirm your identity;
- To register and manage your online account;
- To process your purchases, online bids and service requests;
- To provide delivery, payment and support services;
- To improve our products, services and customer experience;
- To send you updates about auctions, purchases, deliveries, or relevant account matters;
- To process payments, issue receipts and administer accounts;
- To comply with our legal obligations and reporting requirements;
- To assess any job application submitted to us;
- To contact you with information about products or services (unless you opt out).
If you do not provide requested personal information, we may not be able to deliver our products or services.
Who we may disclose your information to
We may disclose your personal information to third parties in connection with the above purposes, including:
- Employees, contractors and related entities of CHD Aus Pty Ltd;
- Warehousing, delivery and administrative service providers (e.g., couriers, mailing houses, call centres);
- Marketing and advertising partners;
- Fraud protection and online security providers;
- Valuation, legal, accounting, or recruitment professionals;
- Regulatory and enforcement bodies;
- Financial institutions, credit card providers, and payment processors (e.g., PayPal);
- Warranty providers and insurance partners;
- Referrers, brokers, and finance organisations;
- Buyers and sellers associated with auctions conducted on our site;
- Third-party vendors providing goods directly to you (i.e., drop-shipping arrangements);
- Any person considering acquiring part of our business;
- Any party you’ve authorised us to deal with on your behalf.
Overseas disclosure
Your personal information may be disclosed to overseas recipients for data processing, customer service, delivery, or storage purposes. Countries where your information may be stored or accessed include New Zealand, the United States, United Kingdom, Israel, the Philippines, Japan, Singapore, and Hong Kong.
We take reasonable steps to ensure that overseas recipients protect your personal information in accordance with applicable privacy laws.
Your rights
You have the right to:
- Request access to personal information we hold about you;
- Request correction of any inaccurate or out-of-date information;
- Lodge a complaint about how we manage your personal information.
To exercise your rights or raise a complaint, please contact our Privacy Officer using the contact details below. Our full Privacy Policy sets out how requests and complaints are handled and is available on our website or by request.
Contact Us
If you have any concerns or questions about these Terms of Use or our Privacy Policy, please contact:
Privacy Officer
Mil & Co Auctions – CHD Aus Pty Ltd
9 Scrivener Road, Serpentine WA 6125
Email: info@mcauction.com.au
Phone: 0431 379 956
