Privacy Policy

Who we are

This Privacy Policy explains how Mil & Co Auctions, operated by CHD Aus Pty Ltd (ABN 24 668 663 465), (referred to in this policy as we, us, or our), collects, uses, discloses, and protects your personal information.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may update this policy from time to time. Please review it periodically to remain informed of how we protect your data. If any material changes are made, we will update the date above and notify you via our website or other appropriate communication channels.

What is “personal information” and why we collect it

“Personal information” is any information that identifies you or could reasonably identify you.
You may choose not to provide personal information; however, doing so may affect our ability to provide services such as registering for auctions or processing payments.

What personal information we collect

Depending on your interaction with us, we may collect the following types of personal information:

• Identification details – full name, address, contact details, and date of birth.
• Financial and transaction details – billing information, payment history, and auction activity.
• Government identifiers – such as driver’s licence or passport details for identity verification.
• Online interaction data – browsing behaviour on our website and social media engagement.
• Correspondence – any personal details shared through contact forms, emails, or customer service.

We may also collect sensitive information with your consent, such as in relation to insurance or claim processes, where applicable.

How we collect personal information

We collect information in several ways, including when you:

• Register for an account on our website or participate in an auction;
• Contact us via phone, email, or social media;
• Interact with our website (we may use cookies for functionality and analytics);
• Are referred by a third-party partner or business affiliate;
• Provide details to us in connection with a purchase, warranty, or finance application.

Why we collect and use your personal information

We collect, hold, and use your personal information to:

• Verify your identity;
• Register you for auctions or online bidding platforms;
• Facilitate purchases, payments, invoicing and account administration;
• Communicate with you about your transactions or enquiries;
• Deliver services and improve customer experience;
• Market services or promotions (unless you opt out);
• Comply with legal and regulatory obligations (e.g., anti-money laundering laws);
• Resolve disputes or manage claims;
• Refer you to finance or warranty service providers (with consent, where required).

Disclosure of your information

We may disclose your information to:

• Internal staff and entities within CHD Aus Pty Ltd;
• Service providers (e.g., IT, payment platforms, courier partners);
• Legal or regulatory authorities as required by law;
• Auction sellers and buyers for the purpose of dispute resolution;
• Financial and legal advisors;
• Marketing and advertising providers (unless you opt out);
• Third parties you have authorised us to deal with on your behalf.

We may also disclose your information to recipients outside Australia, including where our IT infrastructure or service providers operate globally. We will take reasonable steps to ensure your data is protected under privacy standards similar to those in Australia.

Direct marketing

We may use your information to send you promotional offers, auction updates, or product news. You can opt out of these communications at any time by:

• Clicking “unsubscribe” in emails or messages;
• Updating your preferences in your Mil & Co Auctions account;
• Contacting us directly.

SMS notifications

We may use SMS to notify you about auction statuses, bidding updates, or marketing. You can opt out of SMS communications by replying with STOP or by updating your account preferences.

Children

Our services are not intended for children under 13. We do not knowingly collect personal information from children under this age.

Security of your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic systems or physical files, accessible only to authorised personnel.

We require third-party service providers to also maintain confidentiality and data security.

When your information is no longer needed, we securely destroy or de-identify it unless we are legally required to retain it.

Access and correction

You may request access to, or correction of, your personal information at any time. To do this, please:

• Contact us using the details below;
• Provide proof of identity and specify the information you are requesting.

We may charge a reasonable fee to cover the cost of retrieving your data. If we refuse access or correction, we will explain why in writing.

Privacy complaints

If you have concerns about your privacy or how we’ve handled your information, please contact us. We will acknowledge your complaint, investigate it, and respond within a reasonable timeframe. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

How to contact us

Privacy Officer
Mil & Co Auctions – CHD Aus Pty Ltd
9 Scrivener Road, Serpentine WA 6125
Email: info@mcauction.com.au 
Phone: 0431 379 956